Director of IT Operations
Twelve years across banking business intelligence, enterprise systems delivery in Singapore, regional logistics integration and high-volume e-commerce analytics — the data, integration and operations work that sits behind reporting and keeps systems running after launch.
← Back to Directors12 years
In software and data engineering
24 countries
Production deployment supported
1,000 jobs
Per full batch cycle at HSBC
4 sectors
Banking, government, logistics, e-commerce
Sales and portfolio management systems, relationship-manager KPI analytics, and end-to-end BI, ETL and data warehouse testing.
SingPass and e-Services authorisation integration, SkillsFuture Credit grant functionality and agency reorganisation programmes in Singapore.
API and EDI data exchange between logistics platforms and warehouse vendors, with production deployment support across twenty-four countries.
Reporting automation, internal business APIs, sales-event performance analysis and competitor data collection at regional marketplace scale.
| Engagement | Sector | Scope | Stack |
|---|---|---|---|
| 01Sales & Portfolio Management system | Banking | KPI calculation and analysis for relationship managers, internal bank usage | Control-M, SQL, data warehouse |
| 02BI / ETL / DW test programme | Banking | End-to-end testing across UAT and SIT, full batch runs up to 1,000 jobs | Control-M, Unix shell, SQL |
| 03Education portal authorisation | Government | SingPass and e-Services Authorization System integration | Enterprise web stack |
| 04SkillsFuture Credit module | Government | Government education grant functionality for training management systems | Enterprise web stack |
| 05Workforce Development Agency reorganisation | Government | System reorganisation programme | Enterprise web stack |
| 06Legacy data migration | Enterprise | Migration and analysis from legacy system into new database | MSSQL, SQL |
| 07SFTP batch interface setup | Finance ops | Journal entry, online payment settlement and disbursement interface files | SFTP, batch jobs |
| 08Logistics API and EDI layer | Logistics | Data exchange between logistics system and warehouse vendors | API, EDI |
| 09Stored procedure optimisation | Logistics | Execution-time tuning to prevent database blocking | MSSQL |
| 10Multi-country deployment support | Logistics | New project deliverables released to production across 24 countries | Release management |
| 11Shipping cancellation report automation | E-commerce | Automated report generation and email distribution | Python, task scheduler |
| 12Internal business tools API | E-commerce | RESTful services for Price Spam Tracker and Item Recommender tools | Python, Flask |
01
Managed and maintained the system calculating and analysing KPIs for relationship managers across the bank, running full batch cycles of up to a thousand jobs through UAT and SIT with colleagues in China, Hong Kong, France and India.
02
End-to-end support and enhancements for live client systems, including legacy data migration, SingPass and e-Services authorisation integration for an education portal, and SkillsFuture Credit grant functionality.
03
Built the API and EDI layer exchanging data between the logistics platform and warehouse vendors, tuned stored procedures to stop database blocking, and supported deployment of new deliverables to production across twenty-four countries.
04
Automated shipping cancellation reporting in Python, built Flask APIs powering internal business tools, produced performance reporting and insight for major sales events, and built crawlers for competitor analysis.